Hudson Taylor University hopes that student complaints can be resolved before serious problems develop. Students should therefore present a primary grievance to the relevant instructor or administrator and seek resolution. However, if a satisfactory resolution cannot be found, or if an issue persists, the student may bring a written and signed summary of the complaint to the Director of Student Affairs (for non-academic concerns) or the Director of Academic Affairs (for academic concerns). Either Director may choose to convene an ad hoc grievance committee meeting to attempt to resolve the issue. If the decision of the committee, the Director of Student Affairs, or the Director of Academic Affairs does not resolve the matter to the student’s satisfaction; or if the student does not believe a discussion with either Director is appropriate, the student may proceed to the formal grievance stage by presenting a written grievance to the President for adjudication. All primary grievances must be filed within 30 days of the original issue that caused the grievance. University administration will respond to all grievance filings within 10 business days. All records regarding grievance proceedings will be kept on file in the office of the President. If the student is not satisfied with the President’s final decision, the student may then appeal to either the Georgia Nonpublic Postsecondary Education Commission by contacting them at the address below:
2082 East Exchange Place, Suite 220
Tucker, Georgia 30084-53055
Please note that GNPEC regulations require that the University’s internal grievance procedure must be followed COMPLETELY before a student complaint will be entertained.
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